Wednesday, May 9, 2012

Take Home Test

I. Read the following statements and discuss if they are appropriate or not to be included in a bad news message.  If not appropriate rewrite the sentences to make it appropriate. Explain in detail in paragraph form. (25 points)
  1. It's impossible to ship your book order by May 15.
  2. Even though we are impressed with your curriculum vitae, he want to recruit a younger person to work in our company.
  3. In your next visit to Pasta Delight, we can guarantee that you will not be treated so badly.
  4. We rejected your credit application because you are delinquent in your payments, you have a history of late payments as well as irregular employment.
  5. I am frustrated with the way the manager conducted the meeting and will not do business with your company again.
II. Writing buffers: Write buffer for the following situations: (25 points)
  1. A client asks you for a refund for a perfume she bought a year ago.  She states that she does not like the smell of the perfume any longer.
  2. Your cafeteria will close for a year due to remodeling and will have to lay off the employees until it reopens again.
  3. There will be an increase in the prices of downloading music from Musicalismo website.  Now the company will have available over 10, 000 songs to choose from.
  4. The cellular company Talking Up will no longer offer free cell phones to its client.  Now the cell phone will have to be paid by customer but the phones will be the latest models in the market.
  5. Pizza Heavenly will no longer will offer its clients free home  baked bread with each order.  But now it will include not only pizza but different varieties of pasta.
III. Writing a letter (100 points).  You will write a letter for the situation given.  This letter will be presented in semi block style. It must be typewritten in ink blue or black.

You are the manager of Computers and Technology branch in Humacao.  In the past your comapany established casual dress code allowing employee to work dressed in polo shirts, khaki pants, and loafers.  But nowadays, this dress code is affecting business due that your competitor Bytes and Computers is seen as more reliable business due to the image projected by its employee who wear uniforms and have a formal dress code.
     Customers have commented that the relaxed dress code does not reflect a serious business environment and they prefer to go to the competitor when important purchases and services are required.
    It has been decided that the dress code will include white long sleeve shirts with navy ties for the men with navy slacks .  They will wear black shoes.Women will wear navy skirts or slacks with white blouse and formal back shoes.  Fridays employees can dress casually since it will be the Crazy Ssles Day.
     To help in the transition, you have contacted Business as Usual clothes store to give a talk about formal dress codes on Friday, May 25 at 10:00 in the facilities of your store.  There, employees wil enjoy of wine and cheese and receive a 15% discount in orders placed that day with this business.

Write a letter to one of the employees Mr. Aturo Ramirez, explaining this new policy.

Friday, April 20, 2012

Thursday, April 19, 2012 Class

Dear INCO 006 students:

Please read the complete chapter of Bad news messages. I will be posting the assignment in the weekend.

Sunday, April 8, 2012

Claim Letter

Dear INCO 3006 Students:

Remember that the deadline to HAND-IN letter is this Tuesday, April 10.  The letter MUST INCLUDE drafts STAPLED at the back.

If I have NEVER seen any of your drafts, the letter WILL NOT BE ACCEPTED.  Your letter will receive 0/100.  So if you haven't sent your drafts do so today so they can be revised.

Happy Easter!

Monday, April 2, 2012

Assignment, Monday, April 2, 2012


Dear INCO 3006 Students:
Remember that the 100 pts letter is due on Tuesday, April 10.  Late letters will lose 10 pts.  In addition, you complete as  a hw  assignment the following:
Answer questions 1 & 2 of “Chapter Review”  on page 247.  Double space the assignment and in ink.  If handwritten leave a line in blank and in ink.

Friday, March 30, 2012

Assignment for Thursday, March 29, 2012

Dear INCO 3006 Students:

I will be posting your assignment this Sunday.  In the meantime, complete the letter assignment and read the chapter of Bad News messages.  Take care!

Wednesday, March 21, 2012

Tuesday March 20 and Thursday, March 22 Classes

Dear INCO 3006 students:

I am recovering from bronchitis and the medications have me in a drowsy state.  I will be posting your assignments the latest on Friday.  Continue sending me the letter drafts.

Wednesday, March 14, 2012

Thursday, March 15, 2012 Class

Dear INCO 3006 Students:

Continue sending the claim letters.  When you receive the comments, print the letter and identify it as draft #1. If possible also send the revisions of the draft so at least two drafts are completed before Tuesday's class.