Take Home Test

I. Read the following statements and discuss if they are appropriate or not to be included in a bad news message.  If not appropriate rewrite the sentences to make it appropriate. Explain in detail in paragraph form. (25 points)

1. It's impossible to ship your book order by May 15.
2. Even though we are impressed with your curriculum vitae, he want to recruit a younger person to work in our company.
3. In your next visit to Pasta Delight, we can guarantee that you will not be treated so badly.
4. We rejected your credit application because you are delinquent in your payments, you have a history of late payments as well as irregular employment.
5. I am frustrated with the way the manager conducted the meeting and will not do business with your company again.

II. Writing buffers: Write buffer for the following situations: (25 points)

1. A client asks you for a refund for a perfume she bought a year ago.  She states that she does not like the smell of the perfume any longer.
2. Your cafeteria will close for a year due to remodeling and will have to lay off the employees until it reopens again.
3. There will be an increase in the prices of downloading music from Musicalismo website.  Now the company will have available over 10, 000 songs to choose from.
4. The cellular company Talking Up will no longer offer free cell phones to its client.  Now the cell phone will have to be paid by customer but the phones will be the latest models in the market.
5. Pizza Heavenly will no longer will offer its clients free home  baked bread with each order.  But now it will include not only pizza but different varieties of pasta.

III. Writing a letter (100 points).  You will write a letter for the situation given.  This letter will be presented in semi block style. It must be typewritten in ink blue or black.

You are the manager of Computers and Technology branch in Humacao.  In the past your comapany established casual dress code allowing employee to work dressed in polo shirts, khaki pants, and loafers.  But nowadays, this dress code is affecting business due that your competitor Bytes and Computers is seen as more reliable business due to the image projected by its employee who wear uniforms and have a formal dress code.
     Customers have commented that the relaxed dress code does not reflect a serious business environment and they prefer to go to the competitor when important purchases and services are required.
    It has been decided that the dress code will include white long sleeve shirts with navy ties for the men with navy slacks .  They will wear black shoes.Women will wear navy skirts or slacks with white blouse and formal back shoes.  Fridays employees can dress casually since it will be the Crazy Ssles Day.
     To help in the transition, you have contacted Business as Usual clothes store to give a talk about formal dress codes on Friday, May 25 at 10:00 in the facilities of your store.  There, employees wil enjoy of wine and cheese and receive a 15% discount in orders placed that day with this business.

Write a letter to one of the employees Mr. Aturo Ramirez, explaining this new policy.